Course curriculum

    1. Let's get started

    2. EXCELLENCE PORTFOLIO

    3. 1.1 What are values to you?

    4. Your responses 1.1

    5. 1.2 What is important to me?

    6. Your responses 1.2

    7. 1.2.1 My values system

    8. What makes values valuable to an organisation?

    9. 1.2.2 Discover your personal core values

    10. Your responses 1.2.2

    11. 1.2.3 Your top 7 life values

    12. Your responses 1.2.3

    13. 1.2.4 Your top 5 life values

    14. Your responses 1.2.4

    15. 1.2.5 Your top 3 life values

    16. Your responses 1.2.5

    17. 1.3 Think about how you can use your top 3 in life and work

    18. Your responses 1.3

    19. 1.4 When your values are challenged

    20. Your responses 1.4

    21. 1.5 What are personal core values?

    22. Your responses 1.5

    23. 1.6 Values, attitude and behaviour

    24. Your responses 1.6

    25. 1.7 Your career values

    26. Your responses 1.7

    27. 20191125-CULTURAL_ICEBERG

    28. Career values

    29. Comparing values

    30. Your responses 'Comparing values'

    31. 1.8 Living values at work

    32. Your responses 1.8

    33. 1.9 Looking ahead

    34. Your responses 1.9

    35. 1.10 Can you give an example from work where you have seen values changing behaviour?

    36. Your responses 1.10

    1. Let's get started

    2. 2.1 Organisational core values

    3. Your responses 2.1

    4. 2.2 The good, the bad and the whacky

    5. Your responses 2.2

    6. 2.3 The link between core values and customer service

    7. Your responses 2.3

    8. 2.4 Customer service broken down

    9. Your responses 2.4

    10. 2.5 Values, Culture and great Customer Service

    11. Your responses 2.5

    12. 2.6 Values create the culture and deliver success

    13. Your responses 2.6

    14. 2.7 Leading by values

    15. 2.8 Values and performance

    16. Your responses 2.8

    17. 2.9 Connection between values and performance – Case Study John Lewis

    18. 2.10 Where values sit in the Big Picture

    19. Your responses 2.10

    1. MODULE 3 ME and culture - Working in a great culture

    2. 3.1 Values create the culture

    3. Your responses 3.1

    4. 3.2 Where culture begins

    5. Your responses 3.2

    6. 3.3 The McKinsey 7-S Framework

    7. 20191125-MCKINSEY7S

    8. Your responses 3.3

    9. 3.4 The Change Cycle

    10. Your responses 3.4

    11. 3.5 Models of culture

    12. 3.6 Time to reflect on your workplace

    13. Your responses 3.6

    14. 3.7 The Excellence Culture

    15. 3.8 STEEPLE

    16. Your responses 3.8

    17. 3.9 The Voice of the Employee (VOE)

    18. Your responses 3.9

    19. 3.10 People make the difference

    20. Your responses 3.10

    1. MODULE 4 ME and purpose - Understanding where your company is going

    2. 4.1 Values, Vision and Mission

    3. Your responses 4.1

    4. 4.2 Putting it all together

    5. 4.3 A simple business plan​

    6. Your responses 4.3

    7. 4.4 Plan, Do, Study, Act

    8. Your responses 4.4

    9. 4.5 Actioning the plan

    10. Your responses 4.5

    11. 4.6 Invitation to the Excellence Champions' Community

About this course

  • £718.80
  • 86 lessons
  • 0 hours of video content